HEALTH AND SAFETY POLICY

Exterior Wash Solutions Limited

 

1. Introduction

Exterior Wash Solutions Limited is committed to providing a safe, healthy, and compliant working environment for all employees, clients, contractors, and members of the public. As a professional softwash and pressure washing service based in Taranaki, we operate in accordance with the Health and Safety at Work Act 2015 (HSWA) and all relevant industry standards.

This policy outlines the procedures, responsibilities, and expectations required to minimise risks associated with exterior cleaning operations. All employees must understand and follow the requirements set out in this document.

 

2. Responsibilities

2.1 Management Responsibilities

Management is responsible for ensuring that:

• All operations comply with the HSWA and associated regulations.
• Employees receive appropriate training, supervision, and support to work safely.
• All company equipment is regularly inspected, maintained, and registered where required.
• Insurance policies remain current and compliant.
• All necessary certifications, licenses, and permits are obtained and maintained.
• Safe systems of work are implemented, monitored, and continuously improved.

2.2 Employee Responsibilities

All employees must:

• Follow all health and safety procedures and instructions.
• Comply with company rules when working in workplaces, public areas, government facilities, and residential or commercial properties.
• Wear the required personal protective equipment (PPE) at all times.
• Report hazards, incidents, or unsafe conditions immediately.
• Never allow clients or members of the public to operate company equipment under any circumstances.

Note: Protecting the safety of employees, clients, and the public is a core company priority.

 

3. Hazard Identification and Risk Assessment

3.1 High-Pressure Water Hazards

Potential risks include:

• Soft Tissue Damage: Deep tissue penetration injuries.
• Infection: Bacteria or contaminants entering wounds.
• Compartment Syndrome: Pressure buildup causing restricted blood flow.
• Nerve and Vascular Damage: Injury to nerves or blood vessels.
• Chemical Injuries: Burns or inflammation from cleaning agents.
• Amputation: Severe injuries may require surgical intervention.

 

4. Safety Protocols

4.1 Training and Certification

• All workers must be trained and certified in high-pressure equipment use, chemical handling, working at heights, and operating in public spaces.
• Regular refresher training is required, including Working at Heights and ECIA-accredited programmes.

4.2 Personal Protective Equipment (PPE)

• PPE must be worn at all times and includes safety goggles, gloves, waterproof clothing, steel-toed boots, and hearing protection.

4.3 Equipment Maintenance

• Equipment must be inspected regularly.
• Damaged or worn components must be replaced immediately.

4.4 Safe Operating Procedures

• Clear operating procedures must be followed, including maintaining safe distances and controlling spray direction.

 

5. Emergency Procedures

5.1 First Aid

• A fully stocked first aid kit must be available at all worksites.
• All workers must know its location and how to use it.

5.2 First Aid Training

• Employees must receive basic first aid training.

5.3 Emergency Response Plan

• An emergency response plan must be maintained and practiced through regular drills.

 

6. Work Environment

6.1 Hazard Assessment

• Assess each site for risks such as slippery surfaces, electrical hazards, and obstructions.

6.2 Barriers and Signage

• Use barriers, cones, and signage to restrict access and protect the public.

 

7. Communication

7.1 Communication Devices

• Workers must carry communication devices, especially when working alone or in isolated areas.

7.2 Incident Reporting

• All incidents, hazards, or near-misses must be reported immediately.

 

8. Chemical Safety

8.1 Training

• Workers must be trained in safe chemical handling and storage.

8.2 Material Safety Data Sheets (MSDS/SDS)

• MSDS/SDS must be available for all chemicals used.

8.3 Slips, Trips, and Falls

• Work areas must be kept clear, and non-slip footwear must be worn.

8.4 Chemical Exposure

• Only approved cleaning agents may be used, following SDS guidelines.

8.5 Noise

• Hearing protection must be worn when operating loud equipment.

8.6 Flying Debris

• Eye protection is mandatory to prevent injury.

 

9. Personal Protective Equipment (PPE)

• Eye Protection: Safety goggles or face shields.
• Hand Protection: Waterproof gloves.
• Foot Protection: Non-slip, waterproof boots.
• Hearing Protection: Earplugs or earmuffs.
• Body Protection: Waterproof coveralls, rain gear, and harnesses where required.

 

10. Safe Operating Procedures

10.1 Equipment Inspection

• Inspect equipment before each use.

10.2 Proper Use

• Follow manufacturer instructions at all times.

10.3 Work Area Control

• Ensure the area is clear of people, pets, and hazards.
• Use signage and barriers to warn others.

10.4 Chemical Handling

• Use only approved chemicals and follow SDS instructions.

10.5 Emergency Preparedness

• Know the locations of first aid kits, fire extinguishers, and emergency contacts.

 

11. Training and Education

11.1 Initial Training

• All employees must complete training on safe operating procedures, PPE, and emergency response.

11.2 Ongoing Training

• Regular refresher training and updates on new regulations or equipment are required.

 

12. Emergency Response Plan

12.1 First Aid

• Provide first aid for minor injuries.
• Call emergency services for serious injuries.

12.2 Spill Response

• Contain and clean chemical spills using appropriate materials and PPE.

12.3 Fire Safety

• Evacuate immediately in the event of fire.
• Use fire extinguishers only if safe to do so.

 

13. Record Keeping

13.1 Incident Reports

• All accidents, injuries, and near-misses must be documented.

13.2 Training Records

• Maintain records of all training sessions and participants.

13.3 Equipment Maintenance Logs

• Keep detailed logs of inspections, servicing, and repairs.

 

14. Review and Improvement

14.1 Regular Reviews

• This policy must be reviewed regularly to ensure ongoing effectiveness.

14.2 Continuous Improvement

• Update procedures as new regulations, equipment, or best practices emerge.

 

15. Photography and Promotion Policy

Exterior Wash Solutions Limited may photograph completed work for documentation, portfolio development, and future project reference.

• Images will not include personal belongings or identifiable individuals.
• Any accidental inclusions will be deleted immediately.
• All images remain confidential and will not be publicly shared without explicit permission.

 

16. Business Collaboration

Partner businesses may request promotional collaboration, including featuring their business on our platforms to support mutual visibility and growth.

 

Contact Information

For questions, concerns, complaints, or requests regarding this policy or information held about you or your business, please contact:
📧 ewslimited24@gmail.com
A response will be provided within 24 hours.

Website Policy 

Exterior Wash Solutions Limited
Website Policy

1. Introduction
1.1 This Website Policy governs the use of the website operated by Exterior Wash Solutions Limited (“the Company”, “we”, “us”, “our”).
1.2 By accessing or using this website, you agree to comply with this Policy.
1.3 If you do not agree with any part of this Policy, you must discontinue use of the website.

2. Definitions
2.1 “Website” refers to all pages, content, and services accessible under the Company’s online domain.
2.2 “User” refers to any individual or entity accessing or using the Website.
2.3 “Content” includes text, images, graphics, logos, documents, and media displayed on the Website.

3. Terms of Use
3.1 Users must use the Website in a lawful and responsible manner.
3.2 Users must not engage in any activity that disrupts, damages, or interferes with the Website or its functionality.
3.3 The Company may modify, suspend, or restrict access to the Website at any time without notice.
3.4 The Website may contain links to third‑party websites. The Company is not responsible for the content, accuracy, or security of external sites.

4. Intellectual Property Rights
4.1 All Content on the Website is owned by Exterior Wash Solutions Limited unless otherwise stated.
4.2 Users may not copy, reproduce, distribute, or modify any Content without prior written consent.
4.3 Company trademarks, branding, and logos may not be used without authorisation.

5. Privacy and Data Collection
5.1 The Company may collect personal information for legitimate business purposes, including service enquiries, bookings, communication, and operational requirements.
5.2 Personal information will not be sold, shared, or disclosed except where required by law or with the User’s consent.
5.3 The Website may use cookies or tracking technologies to improve user experience. Users may disable cookies in their browser settings.
5.4 Users may request access to, correction of, or deletion of their personal information by contacting the Company.

6. Photography and Media Use
6.1 The Company may photograph work areas for documentation, training, or portfolio purposes.
6.2 No identifiable individuals or personal belongings will be intentionally included in photographs.
6.3 Any accidental inclusions will be removed upon request.
6.4 Images will not be publicly shared without explicit client consent.

7. Service Information and Disclaimer
7.1 All information provided on the Website is for general informational purposes only.
7.2 The Company does not guarantee the accuracy, completeness, or suitability of Website information.
7.3 Exterior cleaning results may vary depending on surface condition, age, material, and environmental factors.
7.4 The Company is not responsible for any loss or damage arising from reliance on Website information.

8. Limitation of Liability
8.1 To the fullest extent permitted by New Zealand law, the Company is not liable for any direct, indirect, incidental, or consequential damages arising from the use of the Website.
8.2 The Company is not responsible for:
• Technical errors, outages, or interruptions
• Third‑party content or actions
• User reliance on Website information
8.3 Users access the Website at their own risk.

9. Security
9.1 The Company takes reasonable steps to protect personal information submitted through the Website.
9.2 No system is completely secure, and the Company cannot guarantee absolute protection against unauthorised access.

10. Governing Law
10.1 This Policy is governed by the laws of New Zealand.
10.2 Any disputes arising from the use of the Website shall be resolved in New Zealand courts.

11. Amendments
11.1 The Company may update or amend this Policy at any time.
11.2 Continued use of the Website constitutes acceptance of any updated terms.

12. Contact Information
For questions, concerns, or requests regarding this Website Policy, please contact:
📧 ewslimited24@gmail.com

Service Agreement

Exterior Wash Solutions Limited
Service Agreement

1. Introduction
1.1 This Service Agreement (“Agreement”) sets out the terms and conditions under which Exterior Wash Solutions Limited (“the Company”, “we”, “us”, “our”) provides exterior washing, softwashing, pressure washing, and related services (“Services”).
1.2 By booking or receiving Services from the Company, the client (“you”, “your”) agrees to be bound by this Agreement.
1.3 If you do not agree to these terms, you must not engage the Company for Services.

2. Scope of Services
2.1 The Company provides exterior cleaning services including, but not limited to:
• Softwashing
• Pressure washing
• Building washing
• Roof, gutter, and surface cleaning
• Chemical application
• Exterior maintenance washing
2.2 The specific Services to be provided will be confirmed through written communication, quotation, or booking confirmation.

3. Client Responsibilities
3.1 The client must ensure safe and reasonable access to the property, including:
• Unlocked gates
• Clear pathways
• Removal of obstacles, vehicles, and personal items
• Secured pets
3.2 The client must inform the Company of:
• Fragile surfaces
• Pre‑existing damage
• Known hazards
• Sensitive areas requiring protection
3.3 Water and power access must be available unless otherwise agreed.

4. Company Responsibilities
4.1 The Company will perform all Services with reasonable skill, care, and professionalism.
4.2 All work will be carried out in accordance with health and safety requirements and industry standards.
4.3 The Company will take reasonable steps to protect client property during the provision of Services.

5. Pricing and Payment
5.1 Prices will be provided in a written quote or estimate.
5.2 Quotes are valid for 14 days unless otherwise stated.
5.3 Payment is due upon completion of Services unless prior arrangements have been made.
5.4 Additional charges may apply for:
• Unexpected hazards
• Additional labour
• Areas not visible or disclosed during quoting
• Excessive dirt, mould, or buildup requiring extra treatment

6. Damage and Liability
6.1 The Company is not liable for:
• Pre‑existing damage
• Loose paint, oxidisation, or fragile surfaces
• Water ingress due to poor building design or maintenance
• Damage caused by hidden defects or structural weaknesses
• Damage resulting from client failure to disclose relevant information
6.2 The Company will notify the client of any accidental damage caused during the provision of Services.

7. Weather and Safety Conditions
7.1 Services may be postponed or rescheduled due to:
• Heavy rain
• High winds
• Unsafe working conditions
• Health and safety risks
7.2 The Company will notify the client as soon as reasonably possible if rescheduling is required.

8. Cancellations and Rescheduling
8.1 Clients must provide at least 24 hours’ notice for cancellations or rescheduling.
8.2 Late cancellations may incur a fee.
8.3 The Company reserves the right to cancel or reschedule Services at any time for safety or operational reasons.

9. Satisfaction and Service Limitations
9.1 Exterior cleaning results vary depending on surface condition, age, material, and environmental factors.
9.2 The Company does not guarantee removal of:
• Deep stains
• Oxidisation
• Rust
• Paint failure
• Organic growth embedded in porous surfaces
9.3 The Company will advise the client if a surface is unsuitable for high‑pressure or chemical treatment.

10. Photography and Documentation
10.1 The Company may take photographs of work areas for documentation, training, or portfolio purposes.
10.2 No identifiable individuals or personal belongings will be intentionally included.
10.3 Images will not be publicly shared without client consent.

11. Health and Safety
11.1 The Company complies with the Health and Safety at Work Act 2015.
11.2 Clients and members of the public must remain clear of the work area at all times.
11.3 Clients must not operate Company equipment under any circumstances.

12. Limitation of Liability
12.1 To the fullest extent permitted by New Zealand law, the Company is not liable for indirect, incidental, or consequential damages.
12.2 The Company’s total liability shall not exceed the value of the Services provided.

13. Governing Law
13.1 This Agreement is governed by the laws of New Zealand.
13.2 Any disputes shall be resolved in New Zealand courts.

14. Contact Information
For questions or concerns regarding this Service Agreement, please contact:
📧 ewslimited24@gmail.com

Refunds, Cancellations, Rescheduling

Exterior Wash Solutions Limited
Refund, Cancellation & Rescheduling Policy

1. Purpose
1.1 This Refund, Cancellation & Rescheduling Policy outlines the conditions under which refunds, cancellations, and changes to scheduled services may occur.
1.2 By booking a service with Exterior Wash Solutions Limited (“the Company”, “we”, “us”, “our”), the client (“you”, “your”) agrees to the terms set out in this Policy.

2. Client Cancellations
2.1 Clients must provide a minimum of 24 hours’ notice to cancel or reschedule a booking.
2.2 Cancellations made with less than 24 hours’ notice may incur a cancellation fee.
2.3 Failure to provide access to the property on the scheduled day may be treated as a late cancellation.

3. Company Cancellations
3.1 The Company may cancel or reschedule services due to:
• Unsafe weather conditions
• Health and safety risks
• Equipment failure
• Operational issues outside the Company’s control
3.2 The Company will notify the client as soon as reasonably possible if rescheduling is required.
3.3 No cancellation fee will apply when the Company initiates the cancellation.

4. Refunds
4.1 Refunds may be issued under the following circumstances:
• Services were paid for but not provided
• A billing error occurred
• The Company cancelled the service and the client does not wish to reschedule
4.2 Refunds will not be issued for:
• Dissatisfaction caused by pre‑existing damage, structural issues, or surface conditions
• Stains, oxidation, rust, or organic growth that cannot be removed due to material limitations
• Situations where the client failed to disclose relevant information affecting the service outcome
4.3 Refunds, when approved, will be processed using the original payment method unless otherwise agreed.

5. Service Limitations
5.1 Exterior cleaning results vary depending on surface age, material, condition, and environmental factors.
5.2 The Company does not guarantee complete removal of stains, oxidation, rust, or deep organic growth.
5.3 Refunds will not be provided for limitations inherent to the surface or structure.

6. Contact Information
For refund or cancellation enquiries, please contact:
📧 ewslimited24@gmail.com

Disclaimer